Orders are typically processed within 1 to 2 business days after payment confirmation. Once dispatched, you will receive a tracking number via email.

Our estimated delivery time is between 5 to 18 business days for the UK and European Union countries. Please note that delays may occur due to customs, holidays, or unexpected logistics issues.

Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track your parcel through our Order Tracking page.

Yes, we offer free standard shipping on orders over £50. Orders below this amount will have the shipping fee calculated at checkout.

Currently, we ship to the United Kingdom and European Union countries. We do not ship to other regions at this time.

If you wish to cancel or make changes to your order, please contact us within 12 hours of placing it. After this window, orders may already be in processing and cannot be altered.

Currently, we do not accept returns or exchanges unless the product arrives damaged or defective. In such cases, please contact us within 7 days of delivery with photos of the issue.

📌 Note: According to UK consumer law, customers may be entitled to return certain goods purchased online. We comply with all applicable regulations. Contact us if you believe your case qualifies under consumer protection.

We accept secure payments via Stripe, including all major credit and debit cards.

Please email us at support@velverton.com within 7 days of delivery with clear photos of the damage. We will investigate and offer a suitable solution, including refund or replacement if applicable.

You can reach our support team at:
📧 support@velverton.com
We aim to respond within 1 to 2 business days.