Track your order
Please enter you tracking number below. if your tracking number doesn't work feel free to contact us.
Track Order
Track Order Policy - Velverton
At Velverton, we want you to track your order with ease and peace of mind. We understand the anticipation of receiving your purchases, and that's why we offer an efficient tracking system to keep you informed about your delivery status.
How to Track Your Order
All orders placed with Velverton can be tracked directly through our website, using the secure. As soon as your order is dispatched, you will receive a shipping confirmation email containing your unique tracking number and a direct link to the tracking page.
To track your order, simply follow these steps:
1.Access the tracking link provided in your shipping confirmation email.
2.Enter your tracking number in the designated field.
3.Click "Track" to view the latest updates on your parcel's location and status.
When is the Tracking Number Provided?
Your tracking number will be generated and sent to you via email immediately after your item has been dispatched. Please bear in mind that while the number is provided at the time of dispatch, it may take up to 24 to 48 hours for the tracking information to be updated in the courier's system. This is because the courier needs to process the parcel and scan the information before it becomes visible online.
Important Notes
•Tracking Updates: Tracking information is updated as your parcel progresses through the logistics chain. It is normal for there to be a slight delay between updates, especially during international transit or periods of high demand.
•Public Holidays and Special Events: During national holidays, bank holidays, or special events (such as Black Friday, Christmas), couriers may experience a higher volume of orders, which could result in minor delays in tracking updates and delivery times. We appreciate your understanding and patience during these periods.
•Tracking Issues: If you have entered your tracking number and are unable to obtain information, or if the information appears outdated for an extended period (more than 72 hours after dispatch), please contact our customer support team. We will be ready to help verify your order status and provide the necessary assistance.
At Velverton, we are committed to ensuring your shopping experience is as transparent and satisfactory as possible. Thank you for your trust!